The refund terms you must read and accept before any paid checkout on ADGENTRA.
Paid plans give you a monthly usage allowance of credits plus access to the tools included in that plan tier. One-time packages give you a fixed credit grant and the deliverable described on the pricing page.
ADGENTRA is an AI-assisted intelligence and content tool. We do not sell, promise or guarantee reach, engagement, virality, leads, sales, revenue or platform distribution, and no refund is available on the basis that results did not meet an expectation of performance.
A one-time package (QuickScan, Strategic Campaign) is refundable in full within 14 days of purchase provided no paid generation has been run against the credits it granted.
Once a paid generation has run, the package is treated as delivered and is non-refundable. Unused credits from the same package may still be refunded at our discretion, pro-rated against what remains.
You can cancel a subscription at any time. Cancelling stops all future renewals and keeps your paid access and plan tools until the end of the period you have already paid for.
A period that has already started is non-refundable except where consumer law in your jurisdiction requires otherwise. We do not pro-rate part-used months.
If a renewal is charged after you cancelled, tell us within 14 days and we refund that renewal in full.
Credits are a usage allowance. They have no cash value, cannot be transferred, sold or converted to money, and are never refunded as cash.
Credit spend is recorded in a permanent, append-only ledger. A generation that fails before producing output returns its credits to your balance automatically.
A refund or a successful payment dispute ends paid access immediately and removes the paid plan tier, which locks the Pro tools including the campaign editor, performance learning and export.
Credits already spent are not restored on refund, and campaigns already generated remain yours to use subject to the Terms of Use.
Repeated chargebacks in place of a refund request may result in the account being closed.
Request a refund from the Plan and billing page in your account, or by replying to your payment receipt. Include the purchase date and the plan or package name.
We respond to refund requests within 5 business days. Approved refunds are returned by the payment provider to the original payment method, typically within 5 to 10 business days.